Client Engagement Model
The BNS Client Engagement Model is a roadmap we use to guide our work with clients. We tailor the model to meet the specific needs and desires of each client to provide the most comprehensive, cost-effective engagement possible
We believe a problem well-defined is half solved, so our initial focus is on Problem Definition. Since money is the language of business, we start with a thorough understanding of the factors driving our client’s financial performance. In most cases, the BNS Operating Map is a useful tool for gathering, analyzing and discussing key financial performance measures.
You and your employees know more about your business than any other people in the world. To tap this reservoir of knowledge, we use the BNS Affinity Research Technique to capture and organize your employees’ cross-functional perspectives and develop a comprehensive understanding of the challenges facing your business. The affinity process helps breakdown any functional barriers and enables people work on a creative level to address difficult issues.
Once we have a well-defined, shared understanding of the problem with our clients, our focus shifts to Opportunity Analysis. We believe that profitable growth is the result of great positioning and great execution. Great positioning is based on a deep understanding of your Customer Needs and the factors in the External Environment that impact your business. Great execution requires integrated Customer Engagement and Value Delivery that is focused on delivering the value defined by your company’s target market position. By looking at all four factors, we can help our clients identify the high leverage areas that are constraining your growth. There is always room for improvement in any operation. We help you identify and focus on the key areas that are limiting the throughput of your organization and constraining your profitable growth.
Finally, we integrate our findings into a quantified Business Improvement Proposal that shows the impact the proposed improvements can have on you financial performance. The BNS Operating Map is a useful tool for showing the potential impact.